2. What we use, in short
- Category
- Strictly necessary
- Used for
- Keeping you signed in to the client portal
- Needs a cookie?
- Yes — only after you sign in
- Category
- Analytics
- Used for
- Counting visits and seeing which pages help people
- Needs a cookie?
- Google Analytics and Clarity: yes. Cloudflare and Vercel: no
- Category
- Functional
- Used for
- Keeping a chat open, remembering a pop-up was closed
- Needs a cookie?
- No — browser storage
- Category
- Advertising
- Used for
- Not used
- Needs a cookie?
- —
| Category | Used for | Needs a cookie? |
|---|---|---|
| Strictly necessary | Keeping you signed in to the client portal | Yes — only after you sign in |
| Analytics | Counting visits and seeing which pages help people | Google Analytics and Clarity: yes. Cloudflare and Vercel: no |
| Functional | Keeping a chat open, remembering a pop-up was closed | No — browser storage |
| Advertising | Not used | — |
3. Strictly necessary: signing in
- Name
- sb-…-auth-token (may be split into .0, .1 …)
- Set by
- Us, through Supabase (first-party)
- Purpose
- Keeps you signed in to the client portal securely.
- How long
- Until you sign out, or up to 400 days
- Name
- sb-…-auth-token-code-verifier
- Set by
- Us, through Supabase (first-party)
- Purpose
- Completes an email-link or Google sign-in safely.
- How long
- Short-lived; used only during sign-in
| Name | Set by | Purpose | How long |
|---|---|---|---|
| sb-…-auth-token (may be split into .0, .1 …) | Us, through Supabase (first-party) | Keeps you signed in to the client portal securely. | Until you sign out, or up to 400 days |
| sb-…-auth-token-code-verifier | Us, through Supabase (first-party) | Completes an email-link or Google sign-in safely. | Short-lived; used only during sign-in |
These are set only if you sign in. The portal cannot work without them, so they cannot be switched off while you use it.
4. Analytics
- Name
- _ga
- Provider
- Google Analytics 4 (first-party)
- Purpose
- Distinguishes one browser from another, so visits can be counted.
- How long
- Up to 2 years
- Name
- _ga_<ID>
- Provider
- Google Analytics 4 (first-party)
- Purpose
- Keeps track of the current session.
- How long
- Up to 2 years
- Name
- _clck
- Provider
- Microsoft Clarity (first-party)
- Purpose
- Keeps the Clarity user ID and preferences for this site.
- How long
- Up to 1 year
- Name
- _clsk
- Provider
- Microsoft Clarity (first-party)
- Purpose
- Joins page views into one session recording.
- How long
- Up to 1 day
- Name
- CLID, MUID, MR, SM, ANONCHK
- Provider
- Microsoft (third-party)
- Purpose
- Recognise the browser across Microsoft sites and keep that identifier in sync. Clarity does not use them for advertising (ANONCHK is always 0).
- How long
- Set by Microsoft; MUID up to about 1 year
- Name
- No cookie
- Provider
- Cloudflare Web Analytics
- Purpose
- Counts page views and measures page speed. Does not fingerprint you or follow you across sites.
- How long
- —
- Name
- No cookie
- Provider
- Vercel Web Analytics and Speed Insights
- Purpose
- Counts page views and measures real-world loading speed.
- How long
- —
| Name | Provider | Purpose | How long |
|---|---|---|---|
| _ga | Google Analytics 4 (first-party) | Distinguishes one browser from another, so visits can be counted. | Up to 2 years |
| _ga_<ID> | Google Analytics 4 (first-party) | Keeps track of the current session. | Up to 2 years |
| _clck | Microsoft Clarity (first-party) | Keeps the Clarity user ID and preferences for this site. | Up to 1 year |
| _clsk | Microsoft Clarity (first-party) | Joins page views into one session recording. | Up to 1 day |
| CLID, MUID, MR, SM, ANONCHK | Microsoft (third-party) | Recognise the browser across Microsoft sites and keep that identifier in sync. Clarity does not use them for advertising (ANONCHK is always 0). | Set by Microsoft; MUID up to about 1 year |
| No cookie | Cloudflare Web Analytics | Counts page views and measures page speed. Does not fingerprint you or follow you across sites. | — |
| No cookie | Vercel Web Analytics and Speed Insights | Counts page views and measures real-world loading speed. | — |
Microsoft Clarity records how pages are used — scrolling, taps and clicks — so we can find confusing layouts. It is designed to mask text you type into forms. Google Analytics and Clarity load only after your first scroll, tap or key press, or after 20 seconds on a page.
We also record a small number of our own usage events (which page was viewed, which button was tapped) in our own database. They use no cookie and carry no name, phone number, email or message.
Durations are those set by the provider and may be shortened by your browser. Providers can change their cookies; their own pages are the final word: Google and Microsoft Clarity.
5. Browser storage we use
- Name
- lifeset_sid
- Type
- Session storage
- Purpose
- A random number that keeps one visit’s page views in order for our own usage events.
- How long
- Until you close the tab
- Name
- lifeset_attr_v1
- Type
- Session storage
- Purpose
- Remembers how this visit began (the link, advert or QR code) and a short visit reference such as LS-7K3Q9M that we quote in WhatsApp messages.
- How long
- Until you close the tab
- Name
- lo_chat_v1, lo_chat_first_ts
- Type
- Session storage
- Purpose
- Keeps the website chat open and its messages on screen as you move between pages.
- How long
- Until you close the tab
- Name
- lifeset:exit-v1
- Type
- Local storage
- Purpose
- Remembers that you closed the “request a callback” pop-up, so it is not shown again for 30 days. Desktop only.
- How long
- Until deleted
- Name
- lifeset_qa
- Type
- Local storage
- Purpose
- Marks our own staff’s test visits so they are not counted. Not set for visitors.
- How long
- Until deleted
| Name | Type | Purpose | How long |
|---|---|---|---|
| lifeset_sid | Session storage | A random number that keeps one visit’s page views in order for our own usage events. | Until you close the tab |
| lifeset_attr_v1 | Session storage | Remembers how this visit began (the link, advert or QR code) and a short visit reference such as LS-7K3Q9M that we quote in WhatsApp messages. | Until you close the tab |
| lo_chat_v1, lo_chat_first_ts | Session storage | Keeps the website chat open and its messages on screen as you move between pages. | Until you close the tab |
| lifeset:exit-v1 | Local storage | Remembers that you closed the “request a callback” pop-up, so it is not shown again for 30 days. Desktop only. | Until deleted |
| lifeset_qa | Local storage | Marks our own staff’s test visits so they are not counted. Not set for visitors. | Until deleted |
6. Third-party content
- Chat widget (desktop only). On screens 1280 pixels wide or more, our chat widget loads from lifeset.info, our own customer-relationship system.
- Videos. Videos play from YouTube in privacy-enhanced mode (youtube-nocookie.com) and load only when you press play. From then on, YouTube’s own policy applies.
- Checkout. When you pay, the payment page from Cashfree Payments (or Razorpay or Stripe) may set its own cookies for security and fraud prevention.
- Google sign-in. If you choose to sign in with Google, Google’s cookies apply on Google’s pages.
7. Where these run
Google Analytics, Microsoft Clarity and Cloudflare Web Analytics run only on our public pages. They are not loaded on the client portal or on staff pages. Vercel Web Analytics and Speed Insights, which set no cookies, run across the whole site.
8. How to control or delete them
We do not show a cookie banner today. You stay in control through your browser, and the site works fully with analytics cookies blocked.
- Block or delete cookies and site data in your browser’s privacy settings. Every major browser lets you clear the data for one site, or for all sites.
- Use a private or incognito window. Session and local storage are discarded when it closes.
- Opt out of Google Analytics on every site with Google’s browser add-on.
- Blocking the sign-in cookies stops the client portal from working; nothing else on the site depends on cookies.
Questions about this policy go to our Grievance Officer at info@lifesetoverseas.com.
9. Changes to this policy
We update this policy whenever we add, remove or change a cookie or storage item, and record the change in the version history below.
