Fee-back guarantee
Visa refused? Our fee comes back.
If the visa is refused, our consultancy fee (including GST) is refunded under the published Refund Policy, whoever was at fault — ask within 30 days of the decision. Embassy, VFS and other third-party fees are paid to them, not to us, and cannot be refunded by us.
You do not have to argue it with us, and you do not have to prove we made a mistake. The full legal wording is Section 6 of our Refund Policy.
What comes back
We refund our Consultancy Fee in full, including the GST charged on it.
What cannot
- We cannot refund the government or embassy visa fee. That money went to the visa post when your application was lodged, and it is spent the moment a decision is made — refusal or approval.
- We cannot refund the VFS Global (or BLS / AVAC) service and appointment charges, for the same reason: you paid them, not us.
- The same applies to biometrics, medical, language-test, translation, notarisation and courier charges paid to third parties.
How to claim
Two things we need from you, and nothing else: send us a copy of the refusal letter or decision record, and ask within 30 days of the decision. We acknowledge within 2 business days, decide within 7 business days, and initiate approved refunds to your original payment method within 7 business days of approval.
Or we refile, free
If you would rather we rebuilt and refiled the application than take the money back, we will do that at no further Consultancy Fee. Your choice, either way. The government and VFS fees on a fresh application are payable again, as they are charged by those parties.
Fee back if we are late
If we do not deliver the Tailored Document Checklist, Document Review or the Visa File Readiness Report within 24 hours of receiving your complete details, we refund that service's fee.
Not delivered within 24 hours of us receiving your complete details? We refund this fee.
The one exception
One honest exception. This promise assumes the information and documents you gave us were complete and true. If an application is refused because something material was withheld from us — an earlier refusal, a previous overstay, a document that was not genuine — the refund does not apply, because we were never given the chance to deal with it. That is the only case in which we will say no.
Questions people ask
If the visa is refused, our consultancy fee (including GST) is refunded under the published Refund Policy, whoever was at fault — ask within 30 days of the decision. Embassy, VFS and other third-party fees are paid to them, not to us, and cannot be refunded by us.
We cannot refund the government or embassy visa fee. That money went to the visa post when your application was lodged, and it is spent the moment a decision is made — refusal or approval. We cannot refund the VFS Global (or BLS / AVAC) service and appointment charges, for the same reason: you paid them, not us. The same applies to biometrics, medical, language-test, translation, notarisation and courier charges paid to third parties.
Two things we need from you, and nothing else: send us a copy of the refusal letter or decision record, and ask within 30 days of the decision. We acknowledge within 2 business days, decide within 7 business days, and initiate approved refunds to your original payment method within 7 business days of approval.
One honest exception. This promise assumes the information and documents you gave us were complete and true. If an application is refused because something material was withheld from us — an earlier refusal, a previous overstay, a document that was not genuine — the refund does not apply, because we were never given the chance to deal with it. That is the only case in which we will say no.
If you would rather we rebuilt and refiled the application than take the money back, we will do that at no further Consultancy Fee. Your choice, either way. The government and VFS fees on a fresh application are payable again, as they are charged by those parties.
If we do not deliver the Tailored Document Checklist, Document Review or the Visa File Readiness Report within 24 hours of receiving your complete details, we refund that service's fee.
See every price on the pricing page and every change to them in the price change log.